If your scheduled departure is more than 30 minutes away, you can simply cancel your original ticket on our website or app and transfer the funds as stored credit to OurBus Wallet. To reschedule your OurBus ticket, you can simply cancel your original ticket on our website or app and transfer the funds as stored credit to OurBus Wallet.
Welcome aboard! We're happy to announce that every passenger can bring along 1 large luggage weighing up to 50 lbs and 1 hand bag.
If you need more room for your belongings, we recommend purchasing an extra ticket which will allow you to bring an additional suitcase and a hand bag. Please note that any carry-on bags will be considered a suitcase due to the limited space in our overhead racks. We appreciate your choice to travel with us!
OurBus does not allow animals or pets of any kind, except for trained service animals assisting a traveler. Service animals must be in a harness and under the control of a passenger at all times.
You can reach out to us via the chat box in the bottom-right corner of our website. The wait time is typically under 2 minutes. You can also reach us via email at firstname.lastname@example.org, or via phone at 1-844-800-6828.