For the purposes of this cancellation policy, commuter routes are those that operate on weekdays only and carry passengers from a suburban area into a city center. Commuter routes are not more than 100 miles in length.
Credit provided by OurBus for canceled commuter tickets is refundable to the same card used to purchase the ticket. One-way and round-trip tickets on commuter routes are not refundable. Customers can make cancellations on the website or app.
You can cancel your ticket upto 30 minutes before departure and transfer the money to your OurBus Wallet for future use.
If OurBus commuter service is severely disrupted (60 minutes late or more) by road closures, accidents, inclement weather or other causes outside the company's control, the 30 minute advanced notice requirement does not apply and the price is refundable. To make these cancellations, please email firstname.lastname@example.org.
Intercity routes are defined as any route that is not a commuter service.
You can cancel by clicking on the "Cancel Ticket" button on your emailed ticket or by logging in to the OurBus website/app and finding the ticket under "My Passes", where you'll have the option to cancel upto 30 minutes prior to departure. Once canceled you will be offered a credit into your OurBus Wallet for the amount paid.
If you purchased your ticket directly from the OurBus website/app and are canceling more than 24 hours before the departure time, you'll also have the option to get a full refund.
Rebookings and rescheduling of existing reservations are not supported. If you wish to alter your reservation, please cancel your ticket, transfer the money to your OurBus Wallet, then book a new ticket. A different fare may apply.
Please allow 3-5 business days for the refund to be posted to your credit/debit card statement.
OurBus cannot provide a refund or cancellation after the bus' scheduled departure time. It is the passenger's responsibility to be at the stop at least 15 minutes prior to departure. OurBus cannot guarantee that you can be accommodated on a later departure.
If you booked through the OurBus website or app, you can cancel your ticket up to 30 minutes hours before departure.
If you booked through an OurBus partner, you can cancel your ticket up to 30 minutes before departure.
For assistance or questions, contact OurBus at 1-844-800-6828