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Wallet Benefits

The ticket value will be credited to your OurBus Wallet instantly.
Use this credit to book another ticket on OurBus right away!
Your Wallet credits will expire if unused for a period of 5 years from the date of transfer.

FAQs

1.What is OurBus Wallet?

OurBus Wallet is a form of payment that can be used on the OurBus platform (both web & app). When you are purchasing anything on OurBus, it is as good as paying with a credit card.

2.How are credits added to my OurBus Wallet?

If you are eligible to cancel your ticket, you'll have the option to transfer the ticket value as credits into your Wallet for immediate use. This way, you won't have to wait 3-5 days for the refund to be processed. Transferring ticket value from refunds is the only way to add credits into your Wallet. To be able to use your credits, you need to activate your wallet.

3.How can I activate my Wallet?

You can request for an activation code which will be sent to your email. You can then copy this code and enter it into the Wallet section of the app or website to activate it. Alternatively, you can activate the wallet from the email sent to you directly.

4.How can I use the credits in my OurBus Wallet?

You can use these credits to purchase either a ticket or a voucher on the OurBus platform (web & app) for commuter or intercity travel. Wallet credits will act as a form of payment on the OurBus platform.

5.Where can I use OurBus Wallet credits?

You can use these credits only on the OurBus platform (web & app).

6.Can I add money to the Wallet as credits?

You cannot add money into the Wallet directly. If you are eligible to cancel a ticket, you'll be given the option to transfer the refund amount into your Wallet.

7.Do my Wallet credits expire?

Yes, your Wallet credits will expire if unused for a period of 5 years from the date of transfer.

8.Can I transfer my Wallet credits to someone else?

No, your Wallet credits are associated with your email and can only be used by you. However, you can use these credits to purchase a ticket/voucher for someone else.

9.Can I purchase a voucher or membership with my Wallet credits?

Yes, you can purchase anything and everything on the OurBus platform (web & app) using your Wallet credits. It acts just as a form of payment on our platform.

10.Can I use my Wallet credits as a guest user?

No. To be able to use your wallet credits, you need to have an account created with OurBus.

For more queries and assistance,

Contact Customer Service

FAQs

1.What is OurBus Wallet?

OurBus Wallet is a form of payment that can be used on the OurBus platform (both web & app). When you are purchasing anything on OurBus, it is as good as paying with a credit card.

2.How are credits added to my OurBus Wallet?

If you are eligible to cancel your ticket, you'll have the option to transfer the ticket value as credits into your Wallet for immediate use. This way, you won't have to wait 3-5 days for the refund to be processed. Transferring ticket value from refunds is the only way to add credits into your Wallet. To be able to use your credits, you need to activate your wallet.

3.How can I activate my Wallet?

You can request for an activation code which will be sent to your email. You can then copy this code and enter it into the Wallet section of the app or website to activate it. Alternatively, you can activate the wallet from the email sent to you directly.

4.How can I use the credits in my OurBus Wallet?

You can use these credits to purchase either a ticket or a voucher on the OurBus platform (web & app) for commuter or intercity travel. Wallet credits will act as a form of payment on the OurBus platform.

5.Where can I use OurBus Wallet credits?

You can use these credits only on the OurBus platform (web & app).

6.Can I add money to the Wallet as credits?

You cannot add money into the Wallet directly. If you are eligible to cancel a ticket, you'll be given the option to transfer the refund amount into your Wallet.

7.Do my Wallet credits expire?

Yes, your Wallet credits will expire if unused for a period of 5 years from the date of transfer.

8.Can I transfer my Wallet credits to someone else?

No, your Wallet credits are associated with your email and can only be used by you. However, you can use these credits to purchase a ticket/voucher for someone else.

9.Can I purchase a voucher or membership with my Wallet credits?

Yes, you can purchase anything and everything on the OurBus platform (web & app) using your Wallet credits. It acts just as a form of payment on our platform.

10.Can I use my Wallet credits as a guest user?

No. To be able to use your wallet credits, you need to have an account created with OurBus.

OurBus Wallet

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