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Intercity FAQs

1. What are the amenities that OurBus offers?

OurBus offers all the latest amenities including....WiFi, restroom, reclining seats, charging ports, free water bottles and exclusive technology that lets you track the bus. This will give you the exact location of the bus along with ETA.

How to track the bus - on your web browser, visit ourbus.com/track/confirmationnumber

Example - If your confirmation number is ABX879, go to ourbus.com/track/ABX879
OR Click the "track bus" link on your e-ticket

2. Can I pay cash and buy my ticket at the stop?

All tickets must be reserved in advance on our website. We do not have facilities for cash payment at the stop.

3. I can't find the location of my pick up stop. What should I do?

If using the website, bus stop locations can be viewed by clicking on the greyed-out city link under the departure or arriving time. If using the app, click on the see details option on a ticket to find locations of departure and arrival locations of the trip. The bus will pick up from exactly the same location mentioned on your ticket, If these is any change in pick up point, you will be informed by our team via email or call.

4. Will there be a sign at the stop?

As OurBus is a fast-growing company with many new routes, not all stops have official signage yet. The following stops currently are unmarked:

Columbia, MD|Hamilton, NJ|Binghamton, NY

Ithaca, NY|51 Madison Avenue, New York, NY

As OurBus is a fast growing company with many new routes, not all stops have official signage yet. The following stops currently are unmarked:

Columbia, MD
Hamilton, NJ
Binghamton, NY

Ithaca, NY
51 Madison Avenue, New York, NY

5. What will the bus look like?

OurBus is a technology company, we do not own or operate any buses. Some buses may not have the OurBus logo on the exterior. If this is the case, the bus will have OurBus signs on the dashboard.

6. Can I cancel my booking?

You can cancel by clicking on the "Cancel Ticket" button on your emailed ticket or by logging in to the OurBus website/app and finding the ticket under "My Passes", where you'll have the option to cancel. Once canceled you will be offered a credit into your OurBus Wallet for the amount paid. Wallet credits can be used for your next purchase and have an expiration period of 5 years.

If you purchased your ticket directly from the OurBus website/app and are canceling more than 24 hours before the departure time, you'll also have the option to get a full refund.

7. I would like to change my ticket to an earlier or later trip. What do I do with my original ticket?

You can cancel your original ticket and transfer the money to your OurBus Wallet. This credit will reflect in your Wallet immediately and you can use this to book another ticket on our website/app.

8. Is the bus going to leave exactly at the time on my ticket

Buses are scheduled to depart at the scheduled time. To ensure you don't miss the bus, please arrive 15-30 minutes before the departure time.

9. I tried to book a future trip and, it says "No Routes Found,"

  • If you search for trips more than 2 weeks in advance, it is possible that the schedule for the date you desire has not been posted yet. Please check back.
  • It is possible that there are no direct buses between the points you specified
  • OurBus may not sell long-distance tickets between the point you specified because they are too close together (for example, between Union City and New York) We recommend alternate means of transportation.

10. The coupon I was given is not applying to my ticket.

For the coupon to work, you have to sign in to your OurBus account from the same email on which you received the coupon. If this does not work, please check:

  • The validity period of the coupon
  • Proper spelling and capitalization
  • If any space characters were inputted before or after the coupon code

11. Is there a discount for military, seniors, children, or babies?

No such discounts are available, as we already offer fares at discount rates.

12. I have a Groupon, but I am not sure how to use it.

Send an email to groupon.deals@ourbus.com with your desired itinerary at least 48 hours before your desired departure time as well as your Groupon voucher number. We will then create a ticket for you and will email it to you

13. What is OurBus Wallet?

OurBus Wallet is a form of payment that can be used on the OurBus platform (both web & app). When you are purchasing anything on OurBus, it is as good as paying with a credit card. For more details refer to Wallet specific FAQs.

14. I want to bring my child on the trip. Do I need to buy them a ticket?

Children ages 2 or under can ride for free as long as the child is sitting on the adult's lap. If the child requires a seat (i.e. for a car seat), then a separate ticket must be purchased. Above the age of 2, all children must have a valid ticket to ride OurBus.

15. How old do I need to be to ride OurBus alone?

You must be at least 16 years old* to ride on OurBus without being accompanied by an adult. If you are under 16 years old, you must ride with someone who is the age of 18 or older.

*Must be at least 17 years old if minor is traveling out of the state of Illinois.

1. Do I have to print my tickets?

No, just show your email confirmation to the driver or better yet download our mobile app! Once you log in, pull up the ticket from the menu and show it to the driver.

2. How much luggage can I carry?

Each passenger is allowed to carry 1 large luggage upto 50 lbs {For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height)}, and 1 small carry-on bag that will fit in the overhead storage compartments or under the seat. Passengers are requested to take care of their luggage and personal belongings. OurBus is not responsible for lost or stolen items.

3. Can I take my pet on board?

OurBus does not allow animals or pets of any kind, except for trained service animals assisting a traveler. Service animals must be in a harness and under the control of a passenger at all times.

4. I missed my bus, can I board the next bus with my ticket?

Commuter tickets may be used on different buses on the same day traveling in the same direction. Intercity bus tickets must be used only for the specified departure time.

1. I have left something on the bus. What should I do?

Please send us an email on: pr@ourbus.com with all the details of your lost item along with your departure details. We will update you within 24-48 hours.

2. I would like to provide feedback.

We appreciate if you can share your positive or negative feedback with us at: customer.support@ourbus.com. Our customer service team will review your feedback and respond to you within 48 hours.